How do you grow your produce?
We use CEA (Controlled environment agriculture) technology to control the parameters (e.g. the temperature, PH value, humidity, light, airflow) of our growing environment. This allows us to optimize growing conditions and ultimately provide better, more regular produce. Microgreens are harvested when the second set of leaves appear, although product characteristics differ by product and customer taste.
Do you also use fish to grow your microgreens?
No, we do not use fish to grow our produce. Instead, we use hydroponics, which is not to be confused with aquaponics (aquaculture + hydroponics) which uses fish excreta to feed plants.
What is the difference between sprouts and microgreens?
Plants go through several stages of development. Sprouts are the first stage however when the second set of leaves appear, plants are deemed to be microgreens. Sprouts also grow in water and are often grown in the dark alone whereas microgreens need a medium to grow.
How do microgreens compare to other, more mature vegetables?
The evidence will very much depend on the study source and type but to our knowledge, there have only been positive findings from studies that compare the nutritional characteristics of microgreens and larger vegetables.In some studies, microgreens have been found to contain approximately 40 times more nutrients than plants at a more mature stage. Many have a high concentration of vitamin C, vitamin E, vitamin K, lutein and beta-carotene. These different nutrients have a whole range of benefits with regards to human health.
Is your produce available year-round?
Controlled Environment Technology allows us to grow our produce year-round. If a product happens to be unavailable during a certain period, we will advise our customers as they order. However, please be aware that due to the nature of growing fresh produce, products can suddenly become unavailable with little notice.
Will you grow other varieties of microgreens in the future?
We plan to launch two other sites with double the capacity with a view to growing other varieties of product, dependent on the needs and demands of local customers. Generally, our product line is driven by what our customers want.
Where do your seeds come from? Are they organic?
Our supplier is CN Seeds Limited, a UK-based company that supplies seeds across the agriculture industry. All of our seeds are untreated prior to delivery to us. We generally apply hot water to the seeds prior to seeding.
Is your produce organic?
We use untreated seeds and a mineral nutrient solution to support growth. Controlled Environment Agriculture is yet to gain organic certification however we believe that we are as close as possible to such a status and indeed, non-use of pesticides and our efficient processes make our produce of the highest possible quality.
How do you pack and label your products?
All of our produce is packed on the same day as delivery. Labelling provides basic information pertinent to use by date, product use, date of picking, and allergens.
Can I eat your produce if I have allergies?
All the ingredients contained in our boxes (even traces) are listed on our packages and in our product descriptions. Customers with mustard, celery, or peanut allergies should pay particular attention.
Should I wash my products before eating?
Yes, while we wash all produce before boxing and distributing to customers, we still advise washing before eating.
Are my payments secure?
Yes. We use Stripe as a means of facilitating secure payment.
Are there other ways to buy your products?
At present, all of our produce is sold online. In the future, we will also consider working with shops, retailers, and other distributors to sell our produce.
If I'm not satisfied with my products, can I get a refund?
If you have any problems with your produce, please get in touch with us via the contact page.
When do you take payment from my account?
Speed of payment depends on payment method but is generally immediate or within one working day. For subscriptions, payment is taken within a week of delivery.
When do you deliver and at what time?
We deliver on Tue, Wed, Thu, Fri and Sat every week, excluding bank holidays. Our standard delivery slots are from 7am until 7pm. For deliveries outside of London Zones 1-3, we are required to use a third party courier. We cannot guarantee delivery but do send on next day delivery with a tracking number.
What if I'm not in when you deliver?
We ask all customers to provide delivery instructions when registering or amending orders. If you are not in when we actually deliver, we’ll attempt to leave your box with a neighbour (unless you tell us beforehand not to). A secondary option is for us to leave your box outside in a safe and cool place. However, as the produce is fresh, we prefer not to do this and only do so if there are no other options available AND if the weather allows it.
As our deliveries are facilitated by DPD, all of this information would be provided to them and dealt with.
Where do you deliver to?
We deliver UK wide. For orders outside of London Zones 1-3, we ship overnight via DPD using cooled packaging.
Are deliveries refrigerated?
We often use cold packs as part of our distribution process for home cooks, so as to guarantee that you receive the freshest possible produce. However, this depends on the type of product being sent.
Do you charge for deliveries?
We charge a flat fee of £5.99 per delivery, irrespective of your location in the UK. This covers the cost of overnight DPD delivery.
Can I track my order?
We do not currently have the necessary arrangements in place to allow customers to track their orders.
Still got a question?
Please, don't hesitate to get in touch via our contact form. We are happy to help you!