FREQUENTLY ASKED QUESTIONS… FAQs

PRODUCE AND PRODUCTION

FAQ 1: How do you grow your produce?

We use CEA (Controlled environment agriculture) technology to control the parameters (e.g. the temperature, PH value, humidity, light, airflow) of our growing environment. This allows us to optimize growing conditions and ultimately provide better, more regular produce. Microgreens are harvested when the second set of leaves appear, although product characteristics differ by product and customer taste.

FAQ 2: Do you also use fish to grow your microgreens?

No, we do not use fish to grow our produce. Instead, we use hydroponics, which is not to be confused with aquaponics (aquaculture + hydroponics) which uses fish excreta to feed plants.

FAQ 3: What is the difference between sprouts and microgreens?

Plants go through several stages of development. Sprouts are the first stage however when the second set of leaves appear, plants are deemed to be microgreens. Sprouts also grow in water and are often grown in the dark alone whereas microgreens need a medium to grow.

FAQ 4: How do microgreens compare to other, more mature vegetables?

The evidence will very much depend on the study source and type but to our knowledge, there have only been positive findings from studies that compare the nutritional characteristics of microgreens and larger vegetables.

In some studies, microgreens have been found to contain approximately 40 times more nutrients than plants at a more mature stage. Many have a high concentration of vitamin C, vitamin E, vitamin K, lutein and beta-carotene. These different nutrients have a whole range of benefits with regards to human health.

FAQ 5: Is your produce available year-round?

Controlled Environment Technology allows us to grow our produce year-round. If a variety of microgreen happens to be unavailable during a certain period, we will advise our customers as they order.

FAQ 6: Will you grow other varieties of microgreens in the future?

We plan to launch two other sites with double the capacity with a view to growing other varieties of microgreens, dependent on the needs and demands of local customers. Generally, our product line is driven by what our customers want.

FAQ 7: Where do your seeds come from? Are they organic?

Our supplier is CN Seeds Limited, a UK-based company that supplies seeds across the agriculture industry. All of our seeds are untreated prior to purchase.

FAQ 8: Is your produce organic?

We use untreated seeds and a mineral nutrient solution to support growth. Controlled Environment Agriculture is yet to gain organic certification however we believe that we are as close as possible to such a status.

FAQ 9: How do you pack and label your products?

All of our produce is packed on the same day as delivery. Labelling provides basic nutritional information and characteristics on the products.

FAQ 10: Can I eat your produce if I have allergies?

All the ingredients contained in our boxes (even traces) are listed on our packages and in our product descriptions. Customers with mustard, celery, or peanut allergies should pay particular attention.

FAQ 11: Should I wash my products before eating?

Yes, while we wash all produce before boxing and distributing to customers, we still advise washing before eating.

SUBSCRIPTIONS AND PAYMENT

FAQ 1: Are my payments secure?

Yes. We use Stripe and Paypal as a means of facilitating secure payment.

FAQ 2: Are there other ways to buy your products?

At present, all of our produce is sold online. However, if you wish to know more about our work and visit the site, we are also able to facilitate payment. In the future, we will also consider allowing shops,
retailers, and other distributors to sell our produce.

FAQ 3: If I'm not satisfied with my products, can I get a refund?

If you have any problems with your produce, please get in touch with us via the contact page.

FAQ 4: When do you take payment from my account?

Payment is taken approximately one week prior to delivery although there may be some fluctuation around Bank Holidays. We also send you an email to remind you of the delivery.

FAQ 5: What if I want to cancel my subscription?

Subscriptions are on a monthly rolling basis. The cancellation period is the same as your box frequency. Therefore, if you are a weekly customer, your cancellation period is one-week. If you are a monthly customer, it is one-month, and so on. Cancellations must be made before midnight on the respective day. Bank holidays and other holidays are taken into account as part of a cancellation period.

If you benefited from a 3-month or 6-month sign-on discount and then decide to cancel your box part-way through this period, we will recoup the savings you benefited from via the discount. This would be done on a pro rata basis, meaning that you would effectively end up paying as much as a regular user. In addition to this, we take a £10 administration fee to recover our costs.

DELIVERY

FAQ 1: When do you deliver and at what time?

We deliver on Monday’s, Wednesday’s, and Friday’s. Our standard delivery slots are from 7am until 7pm.

For half-day time slots (i.e. 7-12 or 12-7), we charge an additional £1.50. 

We also offer a 2-hour time window for an additional delivery fee of £3.00.

FAQ 2: What it I'm not in when you deliver?

We ask all customers to provide delivery instructions when registering or amending orders.
If you are not in when we actually deliver, we’ll attempt to leave your box with a neighbour (unless you tell us beforehand not to).

A secondary option is for us to leave your box outside in a safe and cool place. However, as the produce is fresh, we prefer not to do this and only do so if there are no other options available AND if the weather allows it.

FAQ 3: Where do you deliver to?

At present, all of our deliveries are UK only and customers need to be living within Greater London with a recognisable postcode. For larger orders outside of London,
please get in touch with us via the Contact Page.

FAQ 4: Are deliveries regrigerated?

Our delivery van is not refrigerated however we do use cold packs to ensure that your box arrives fresh.

FAQ 5: Do you charge for deliveries?

For box subscription customers, delivery is free. However, if customers would like a more precise delivery slot, additional charges apply.

For customers purchasing individual products, we charge £4.00 for orders under £20.00.

FAQ 6: Can I track my order?

We do not currently have the necessary arrangements in place to allow customers to track their orders. This is because we do all delivery in house via one van alone. In the future, we will put necessary arrangements in place to provide this service.